William S. Middleton Memorial Veterans Hospital
Local Patient Access Data
Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to http://www.va.gov/health/access-audit.asp.
At the William S. Middleton Memorial Veterans Hospital, we have established a number of procedures to assist you in getting an appointment without a long delay. Our goals are simple —
- you should be able to receive a new patient appointment in primary care within 30 days of your desired date.
- you should be able to receive a primary care appointment with an established primary care provider within seven days of your desired date.
- you should be scheduled for a specialty care appointment within 30 days of your desired date.
If you have received a letter stating that you need to make an appointment, please call the hospital at 1-608-280-7011.
Changing Your Appointment
For a listing of your current appointments in the next 30 days, please call the hospital at 1-608-280-7134 (available 24 hours per day).
If you cannot keep an existing appointment, please contact us as soon as you are aware you cannot make your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow veterans for the original appointment date and time. Call 1-608-280-7011 to reschedule.
Who to Call
To make an appointment with a particular clinic or service, call the listed phone number provided below —
|Primary Care Central||(608) 280-7059|
|Primary Care West||(608) 284-6360|
If you need to make or reschedule an appointment you can call scheduling, 8:00 am - 4:00 pm, Monday - Friday, (608) 280-7011.
If you have an urgent issue call Triage at (608) 280-7066 or 1-888-598-7793.
|Dental Clinic||(608) 280-7035|
|Ear, Nose, and Throat||
|Infusion Clinic||(608) 280-7017|
Managing Overweight and/or Obesity for Veterans Everywhere (M.O.V.E.) Clinic
|Oncology Clinic||(608) 280-7017|
|Mental Health Clinics|
|Psychiatry Urgent Care Assessment, Consult||(608) 280-7084|
|Mental Health Clinics||(608) 280-7084|
|Substance Abuse||(608) 280-7073|
extensions 11952 or 11139
|Post-Traumatic Stress Disorder||(608) 280-7084|
|Mental Health Intensive Case Management||(608) 280-7195|
All of the above programs can be accessed after hours by calling: 888-598-7793
|Occupational Therapy||(608) 280-7036|
|Physical Therapy||(608) 280-7036|
|Rehabilitative Medicine||(608) 280-7036|
|First Time Appointments (Eligibility)||(608) 280-7038|
|Registry Exam Appointment||(608) 280-7004|
VA's Veteran Appointment Request app is available at select locations. The app makes it possible for Veterans to self-schedule primary care appointments and request assistance in booking both primary care and mental health appointments at the VA facilities where they receive care. In addition to scheduling appointments, Veterans can use the Veteran Appointment Request app to track appointment details and the status of requests, send messages about requested appointments, receive notifications and cancel appointments. Read more about the Veteran Appointment Request app.