Patient Centered Care - William S. Middleton Memorial Veterans Hospital
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William S. Middleton Memorial Veterans Hospital

 

Patient Centered Care

Patient-centered care is about engaging the hearts and minds of those you work with and those you care for. It is about reconnecting staff with their passion for serving others. It is about examining all aspects of the patient experience and considering them from the perspective of patients.

Patient-centered care is about engaging the hearts and minds of those you work with and those you care for. It is about reconnecting staff with their passion for serving others. It is about examining all aspects of the patient experience and considering them from the perspective of patients.

By Eileen Ahearn, MD, PHD, Medical Director of Mental Health
Monday, April 4, 2011

Proclamation for Veteran Centered Care
As hospital staff at the William S. Middleton Veterans Hospital, we commit ourselves to Veterans, their families, and their support persons in order to deliver the highest level of personalized health care.  We will understand and perform our mission skillfully and compassionately at every opportunity.
We recognize the following: 
• We will treat each Veteran with respect
• We will honor each Veteran’s wishes and listen to their concerns.
• Our Veterans are our partners and have knowledge and expertise that they can share with us.
• We will empower Veterans to participate in their care by providing understandable health information.
• We will provide Veterans with all treatment options and respect their decisions about their care.
• Our Veterans’ family and friends are also our partners and we welcome their involvement.
• We will care for our staff members and support them in achieving their highest professional aspirations so that they can provide excellent care to our Veterans.
• We honor and respect our Veterans for their Military Service.

10 Components of Patient Centered Care

Human Interaction Arts                 
Family, Friends, & Social Support Spirituality                            
Information & Education Human Touch
Nutritional & Nurturing Aspects of Food  Complementary Therapies
Architectural & Interior Design Healthy Communities

 

 

 

 

Accomplishments
Veteran  Satisfaction Survey in Mental Health
Commitment to Exceptional Service: Direct phone contacts for Veterans to reach clinic directors in Mental Health.
TEAM approach to care in Mental Health
New Patient Centered Mental Health Building Design

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